To initiate a return, please contact us at hello@lilandmil.com with your order number and reason for returning. We'll send you instructions and a return shipping label where applicable. Once we receive and inspect your item, a refund will be issued to your original payment method within 5–7 business days.

If any items arrive damaged, we sincerely apologize — that's never the experience we want for you. Depending on the severity of the damage, we'll offer a full replacement or a refund. Please reach out within 7 days of delivery and include photos so we can resolve this for you quickly.

If your package is returned to us due to circumstances outside our control — such as an incorrect address, three failed delivery attempts, or a recent move — we'll reach out and give you two options: reship the order or issue a refund. Refunds in this case cover the cost of goods and original shipping, minus any additional carrier fees we incurred for the return.

If you request a cancellation after your order is already in transit, we'll issue a refund once the package is returned to our facility. Your refund will cover the full cost of goods, minus any return shipping costs incurred to bring the package back to us.

Items that have been used, washed, or removed from original packaging are not eligible for return. We also cannot accept returns initiated after the 30-day window. If you're unsure about your item's eligibility, just reach out — we're happy to help.